Brand Admins have the ability to manage users and permissions with our self-service user management tool. Brand Admin users can:

If you believe that you should be the Brand Admin user, please contact Support. Watch the following video to learn how to manage users access:

Login details

You will be able to login using this link: https://my.socialnative.com/ and select the option I'm a Brand:

to be redirected to the page where you can input your credentials:

Reset your password

If you're having any trouble logging into the platform or need to reset your password, please complete the following steps:

Note: For security purposes, the password reset link provided in the email expires after 24 hours. If you still have issues logging in, please contact Support.

Once you are assigned to be a Brand Admin user, you can login to the Permissions Management tool by clicking “Permissions” under brand’s avatar.

In the Users Tab, you can see all the users which have access to your accounts. By choosing a user, you can see all the accounts which the user has access to on the right tab. You can also choose an account and update the user’s permissions to that specific account.

If you believe that you are missing some of the users, please contact Support.

In the Account Tab, you can see all the accounts you can control. To see who has access to any particular account, please select an account; a list of users will appear to the right. If you would like to control more accounts, please contact your Customer Success Manager.

To create a user, please click on “ Create User” in the right top corner. You will need to enter the user's name (preferably first and last name) and their unique email address.

To delete a user, please select the user from the Users Tab and click “Delete”.

To assign a user to an account, please select a user and click “Assign Account”. Choose the account from the search box and from the Product section select the permissions the user is supposed to have. For more details on permissions make sure to go through the section Types of permissions at the end of this article.

To assign multiple number of users to one account, please select an account from Account tab and click “Assign User”. Choose users from the search box and from the Product section select the permissions the users are supposed to have.

To revoke Users Permissions from an account, please select a user and an account and click “Revoke Permissions”.

Permissions for the Earned side of the platform are also managed within the Permissions Management tool, to which Brand Admins have also access.

There are two sets of permissions that users can be granted: Earned Content and Granular Permissions. To secure saving the permissions make sure to hit the Update button each time changes are made for either sets.

2. Content Granular Permissions are typically used when there is a need to limit user access in terms of content management, so brands can specifically target the access level users should have and the actions that they can perform:

Note: If all of them are not selected, the user in question will have access to everything. If we start selecting specific ones, the user will only have access to what it is selected.