Once you connect your Facebook account, you will be able to see all the Instagram accounts connected to it, and the connection status for each.
The warning message “Your action is required in # account" means that there is an error preventing functionalities like collect, ask for rights, etc, for at least one account.
You will need to follow the troubleshooting guidelines based on the displayed error message.
The Facebook user is not an Admin of the Brand Page.
Cannot Collect by Media Tag
Cannot Collect by Mention
Reason: The Facebook User Account is not assigned the correct role. Either the Facebook User Account needs to be an Admin of the Facebook Page or the Facebook User Account needs to have Admin Access in Business Manager.
How to solve:
To assign Page roles on Facebook:
Go to your Facebook Page.
Select Settings at the top of your Facebook Page.
Select Page Roles in the left column.
Type a name or email in the box and select the person from the list that appears.
Select the drop down list named as Editor and choose the ‘Admin’ role from the dropdown menu.
Select Add and enter your password to confirm.
Learn More:
The Facebook user account does not have the proper permissions
Cannot Collect From Instagram Business Profiles
Reason: This problem occurs if either, the Facebook user account connected to the Social Native platform (formerly Olapic) has not selected all the checkboxes during the connection process or the Facebook user Account has revoked permissions to Social Native (formerly Olapic) after completing the original connection process.
How to solve:
Step 1. Disconnecting your Facebook User Account from the Social Native platform:
Log into Social Native.
Access the Settings tab by navigating to the top left menu, next to your brand logo.
Then, in the left menu click Social Accounts.
Then, to the right of your Facebook User Account click "Remove".
Step 2. Reconnect your Facebook user account to the Social Native (formerly Olapic) platform.
Log into Social Native.
Access the Settings tab by navigating to the top left menu, next to your brand logo.
Then, in the left menu click Social Accounts.
Click the Connect button, then select the social media you want to connect to. A pop-up will appear. Click Start, and a new pop-up will open.
Important Note for Step 4: It will ask you if you want to continue logging in with the same Facebook user account. Make sure to select the Log in to another account option and use the same credentials you hold, instead of connecting as per the prompted message:
After this, you’ll be able to select the Instagram Business Accounts and the Facebook pages you want to use with Social Native (formerly Olapic). Then, you need to grant Social Native permission to link with the selected accounts.
Remember: All the checkboxes from your Facebook and Instagram brand accounts should be selected. If not, the connection process with our platform can fail.
Once connected, another pop-up will appear confirming the connection and you’ll be taken back to the Social Native.
Review and confirm everything is now showing green dots.
👉 Learn More: Connecting your Facebook to collect content
The Social Native application is not subscribed to the Page
Cannot Request Rights Programmatically
Reason: This problem occurs if, for some reason, the Social Native (formerly Olapic) application is not listening to the notifications coming from Facebook. Fixing this requires a multi-step process.
How to solve:
Step 1. Disconnecting your Facebook User Account from the Social Native platform:
Log into Social Native.
Access the Settings tab by navigating to the top left menu, next to your brand logo.
Then, in the left menu click Social Accounts.
Then, to the right of your Facebook User Account click "Remove".
Step 2. Determine if the Social Native Application is still connected to your Facebook User Account. You will check to confirm that the disconnection has removed the Social Native Application.
Log into the Facebook User Account you use to connect to the Social Native (formerly Olapic) platform.
Go to Settings, hover over the small triangle icon on the top right of your screen, click settings.
Then, in the left menu click Business Integrations.
Then, to the right if you still see the Olapic Application, select the checkbox and click the "Remove" button.
If you do not see the Olapic Application to the right, please continue to the next step.
Step 3. Reconnect your Facebook User Account to Social Native platform.
Log into Social Native.
Access the Settings tab by navigating to the top left menu, next to your brand logo.
Then, in the left menu click Social Accounts.
Click the Connect button, then select the social media you want to connect to. A pop-up will appear. Click Start, and a new pop-up will open.
Once connected to Facebook, the pop-up window will appear asking you to give Social Native (formerly Olapic) access to your account.
Click continue as "your name". After this, you’ll be able to select the Instagram Business Accounts and the Facebook pages you want to use with Olapic. Then, you need to grant Olapic permission to link with the selected accounts.
Once you complete this process, you’ll be taken back to the UGC platform, and another pop-up will appear, confirming the connection.
Review and confirm everything is now showing green dots.
👉 Learn More: Connecting your Facebook to collect content