Please find below a quick step-by-step guide on how to Disconnect and Reconnect your Social Accounts from Social Native's platform.

A. The Instagram handle needs to be a Business Account.
​B. The Instagram Account needs to be connected to a dedicated Facebook Page (https://help.instagram.com/399237934150902).
​C. The Facebook User connected to Social Native's platform needs to be an Admin of the dedicated Facebook Page and needs to have Two-Factor Authentication enabled (Facebook > Settings > Security and Login > Two-Factor Authentication).

1. Disconnect the Facebook Page from Social Native's platform:
​ photorank.me > Settings > Social Accounts > Remove
​2. Remove the "Olapic" Business Integration on the personal Facebook profile:
​ facebook.com/settings > Business Integrations > Check "Olapic" > Remove
​3. Return to Social Native's platform and reconnect the Facebook and Instagram accounts:
​ photorank.me > Settings > Social Accounts > Connect
​

For further details on troubleshooting your Social Accounts, please review this article.

If you have any questions, please feel free to reach out to our Support team by sending an email to techsupport@socialnative.com